Delivery Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are typically processed within 1-2 business days but may take up to 7 days in extreme cases. Orders are not shipped or delivered on weekends or holidays. There are no shipping costs for digital products.

Delivery time is dependant on Royal Mail but is generally between 1 and 2 days. Click here for delivery timing.   If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We use Royal Mail for all our shipping. Prices will depend on the following:

  • Weight and dimensions of goods. Click here to see Royal Mail postage costs
  • Class of delivery
  • Destination - we only ship to UK addresses

Costs are calculated and shown at the checkout with your order.

Shipping rates

Click here to see Royal Mail postage costs. All costs are calculated when you choose your delivery/shipping option at the checkout and clearly shown so you can make the appropriate choice.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped.


11PlusSwot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

v1.1 7 February 2020